Straightforward, Pay-As-You-Go Pricing Plans

What Patients say

We’re always looking for ways to improve our service. Every time a patient completes one of your anaesthetic health questionnaires, they have the option to leave feedback. (In 2022, 97.8% of patients selected they ‘Loved the site and found it easy’).

Since 2012, we have had over 40,000 patients leave feedback. Here are some of their comments:

• Easy to use website and form. Have had 3 anaesthetics before and this is the first time I’ve completed a questionnaire, I think it’s great (I’m a veterinarian who regularly anaesthesises my patients and reviewing patient history is so important to my job too).
• For someone with no affinity with technology I found this form easy to complete. I really liked the ‘save’ function and the link to share to another device to upload documents. I did use it to access and send a doctor’s report from my desktop computer.
• The site was easy to use and navigate through the questions. Thanks for making it inclusive by allowing us to save and access the form later on, which helped as I became overwhelmed with the information I needed to provide. It was helpful as a busy Mum and also an autistic adult to be able to answer the questions at my pace and in my own time and space; rather than having to process the question and think of the correct answer when put on the spot during an in-person/over-the-phone interview
• In my 54 years this is the very FIRST online questionnaire I have ever completed. This is a fantastic idea and makes the pt feel valued and listened to.
• The site works well. I have never had any Anaesthetist in all the operations I have had, be as thorough in their request for patient information, to enable them to deliver the best care they can. I commend you and your fellow colleagues and I can have my surgery knowing I am getting the best care.
• Yes – make sure to keep it the way it is – no logins and passwords!!
• I found this useful and calming so that all the formalities are done prior to the day of surgery
• It was great that responses included ‘no, not that I am aware’ caveats, not just yes or no as many forms have. I found it an unusually user-friendly form
• I think knowing the anaesthetist is well informed before the day of surgery is a source of comfort for the patient. In my past few experiences, I met the anaesthetist on the way to the operating theatre and had wondered “is that all he/she needs to know?” Admittedly, until now, none of the procedures were considered “major”. The site was easy to use and the save/restore function worked well.
• Comprehensive and gives me a sense of confidence that my anaesthetist will have relevant information about me prior to meeting me.
• I think the form is very easy to fill out its simple effective and asks appropriate questions and the website is easy to use thank you
• I believe the site is very good . It took some time but allows for comprehensive input. This is the first time I have provide information in this way prior to an anaesthetic. So much better as previously I saw the anaesthetist usually just prior to going into theatre! I found this useful as I have relocated to Darwin last year and provides me an opportunity to provide you of my history. Thanks for the opportunity to provide this feedback !
• Being in lockdown (day 52!) with stresses of home school / attempts to work, it’s a welcome relief to safely provide this info at a time to suit me – because if you rang to ask any of these questions during day hours it would be pure chaos at my house. Great idea. Thank you.
• Awesome. I was dreading leaving my home to a preanaesthetic clinic so I’m glad I can do it this way in this crazy time. Thank you
• I’m very happy with filling in my details like this. I’m impressed to have a progressive anaesthetist. I like providing things in writing so it’s clear and can’t be lost in translation. Thank you 🙂
• It’s reassuring to know that the Anaesthetist has this information prior to day of surgery and I appreciate being able to answers the questions ahead of time, rather than on the day when I will feel nervous. Thank you.
• I like the fact that there is direct communication with the Anaethetist BEFORE hand, and being able to give the Anaethetist a “ heads up” 😊before the operation, rather than a “please explain” 😩after the operation.
• I appreciated having some concern shown for my welfare. When I had the knee surgery the first contact that I had with the anaesthetist was an SMS demanding payment!!!
• A Fantastic idea to get patients to fill in at home when they can concentrate and go over all the required details with accuracy.
• Well written form, this is rare and appreciated.
• Very good idea to fill out an online form prior to surgery!!! It helps us to remember things we might forget to mention on surgery day due to anxiety.
• as someone who has issues this was fantastic…. the first time I have had such extensive questions asked.
• I found this to be a terrific way to lodge all medical information prior to a procedure! Because of work commitments completing questionnaire online was ideal. Easy to understand and complete.
• I think this is a great idea and the whole process including payment has been very easy. Thank you. I already feel I am in very capable hands.
• I think this is a fantastic tool especially for those patients who do not live in Bunbury (like myself). This type of ‘consultation’ may save me a trip to Bunbury pre-operatively…
• Sensible, modern approach. Saves time and gives anaesthetist important information beforehand.
• Great system, allows information to be completed at a time that suits busy schedules.
• I am the mother of ##### and feel very confident in Dr D’Souza after he has made contact well before the day of surgery and now filling out this form to better inform him as his Anaesthetist. I am thoroughly impressed that an Anaesthetist actually makes contact with their patients before their surgery.
• Well done and thank you. (This is no relation to my son ####) I recently had surgery myself and was very disappointed in the fact that i saw the Anaesthetist only 10-15 mins in the pre-op room. I knew nothing about him and that was it. By the sounds of it, you are offering a great service.
• I thought it was highly appropriate questioning; simple and easy to use; and the length of the questionnaire was just right (not too long or short). It’s good that the form also provided options to ‘add’ further documentation or administrative requirements for the specialist’s consideration – this would be highly appropriate and useful for those future patients with complex conditions which require more detailed explanation, or private issues not typically listed in ‘pre-operation’ questionnaires. Thankyou and hope my feedback has assisted yourselves.
• The website is user friendly. Very nice formatting
• A much better idea that talking to you and trying to remember all this information in the pre theatre area when I’m sure I’ll be already anxious! I feel so much more relaxed about this whole procedure. Thank you.
• It was easy to navigate. Thank you 🙂
• Great idea. I’ve never had an anaesthetist ask so many professional questions like that. Normally it always feels so rushed on the day. This seems so much better thank you.
• Very fast to fill out – shortened questions are great & save so much time
• VERY EASY TO USE AND NAVIGATE STRESS FREE – THANKYOU
• I found the system straightforward and easy to use. Such a great initiative. My mental load feels lighter already and I’m really quite happy to get all this info off my chest / know you have it!
• I find it super useful and more comfortable to have to fill in all the required information before the operation, since the same day it is more complicated to be doing it
• One of the best forms I’ve had to fill in. Very clear and not at all stressful to complete.
• Nice to be able to do this with plenty of time and not feel rushed and flustered on the day! Great work thanks.
• This has been a great experience. I have loved getting communications from the anaesthetist via text and email and being able to complete all forms etc online.
• It was good to be able to give a detailed health overview prior to surgery. Having a heart ‘issue’ is concerning and knowing that my anaesthetist has all the facts available and can make enquiries to my specialists on my behalf for the safest and best outcome is good to know.
• I found this process reassuring. It is helpful to know medical staff take time to learn of patients, regardless of whether they will meet them ‘awake’ or in person prior to a procedure. Thank you.
• Really easy and quick Brilliant!
• Congratulations, your form is a great idea. It is well structured and easy to complete
• Saves so much time for me and worry too. Plus I’m sure it saves much time for you to. Good to see doctors embracing technology !
• I’ve had many anaesthetics and this is the first time the anaesthetic doctor has made any attempt to hear about me before the day – this is excellent and a great initiative
• Great! Last baby / Csection the dr rang me the night before when I was flat out and needed to rest so wasn’t the best time. This way seems SO(!!!) much more of a professional and relaxed approach. I’m already confident in my anaesthetist and less worried! Thank you very much.
• Thank You for this online programme. It is very reassuring to be able to let one’s Anaesthetist know of previous medical histoary. Thank you I thought the form was easy and comprehensive.
• I was impressed with the number of questions this should give a complete overview of patients especially those that have to travel and Dr will have all the information prior to surgery
• The website was incredibly easy to use! Great idea. It’s really nice to know my doctor will be prepared – my last operation a few months ago the ONLY thing I heard from my anaesthetist was a random text message asking for prepayment!
• I completed this on behalf of my elderly mother and I’m now very relieved the doctor will have her health information before the day when I’ll be stressed and she will probably not be able to remember any medications if he asks. Thank you.
• It was the best, clearest, fastest form I have ever seen,Thanks
• Great idea. I like organisation and preparation so this has somewhat eased my fears of going under!
• It was a pleasure to fill out this form because everything was to my mind fully explained.
• Great idea. I like how I can ask questions which I’d probably forget on the day 🙂
• One of the easiest to use forms I’ve had to complete So efficient. Love it!
• Wow. Certainly feel safer with this anaesthetist. Can’t remember any of the others making any sort of effort. Well done.
• Great idea. So easy to do on my mobile too. Thanks!
• It was simple and easy to follow. Some times iti is cool to see how far you have progressed with the question as you work though them. Also nice big spaces to write and see you text.
• This is the first time I’ve heard from my anaesthetist before my operation day so for someone like me with anxiety I do feel incredibly reassured knowing he will be prepared. Thank you. It was easy to complete.
• Great. So much more organised than trying to answer all the questions to the doctor on the day. Really nice to be able to add in my comments and I feel like I’m being heard and not a number. Well done!!
• Awesome idea It only took me a few minutes to complete. Very straightforward, no hassles at all
• Much easier than managing paper forms and better for the planet 🙂
• Straight forward and to the point with ample room to provide any further information if required….like it…thumbs up.
• Great initiative. Very easy to complete at home at a time convenient to me (whilst my toddler is asleep!)
• I found this process very easy & convenient. I wish only everything was this easy,
• Very easy thanks and I am a computer Phillistine at best
• All was wonderful thanks …. a very easy & simple process ✅
• I found this to be a terrific way to lodge all medical information prior to a procedure!
• Interface was easy to use and pleasant to go through. Questions were comprehensive.
• Very easy to use, like the information and responsive design to use on mobile or computer. I am a financial adviser and business consultant that specialises in advising physicians, surgeons and other medical professionals and this is the best system I have seen or setup. Well done! Would love to chat to you about your setup!
• The website is great. It uses plain language that is easy to understand. It is well laid out. The form has explanations when I wasn’t sure what to say. It was quick. It was secure.
• It was very easy and not too time consuming. The questions were logical and not too invasive, just medically enough to give you a clear picture of my medical history. I’m not technologically savvy or committed to technology, I prefer the old fashioned way to communicating (by phone) but appreciate the simplicity and immediacy of online surveys.

Like to read more? Click on the years to see a larger summary of patient feedback from 2022, 2021, 2020, 2019, 2018, 2017, 2016, 2015, 2014.