ANZCA CPD Patient Experience Survey – Everything you need to know

anzca cpd patient experience survey
This page was updated on the 16th May 2018
Please note – This page is the whole guide, whilst we link to other pages, it is this page that contains all the current information showing everything you need to know.

Anaesthetic Group has created a system whereby this new element of ANZCA’s triennial CPD programme can automatically be completed using Patient Experience Surveys (PES).

All new Anaesthetic Group plan members are automatically set up to receive ANZCA CPD Patient Experience Surveys.

Existing Standard and Premium Plan members can now choose between two versions of a post-op feedback form on their profile page:

  1. Standard Post-Op Feedback form – with responses direct to the anaesthetist (no CPD credits)
  2. ANZCA CPD-compliant Patient Experience Survey – (receive CPD credits)

Update – New PES-only option now launched – more info here.

 

Patient feedback form differences

Standard Post-Op Feedback

The old post-op feedback form allowed for either anonymous or patient-identified feedback to be provided, and was communicated directly with the anaesthetist member.

ANZCA CPD Patient Survey

Existing Members can alternatively choose to have a post-op feedback form that is compliant with the new ANZCA CPD programme’s Patient Experience Surveys. The anaesthetist member does not receive the direct feedback from patients, instead they go to your chosen feedback provider and Anaesthetic Group provides them the required survey summary upon request automatically when you receive the minimum 15 responses.

Each Practice Evaluation (Summary) Survey is worth 20 credits, and is one of four types of Practice Evaluation activities that must be completed each triennium (every 3 years). The best part is that once we set this up for you on Anaesthetic Group, this collection and collation of patient feedback is automated with minimal effort on your part!

Our patient experience survey and summary fulfils ANZCA requirements for continuing professional development with 20 credit points for “Practice Evaluation”. However as they allow the activity of Patient Experience Surveys to be completed twice, 40 points are then available each triennium.

 

How do Anzca CPD Patient Experience Surveys work (quick)

  1. You join one of our plans (update – buy a monthly plan or now you can purchase the PES-only option) – pricing here
  2. We create your Patient Experience Surveys and you (can) advise us the email address of your feedback provider (e.g a colleague) who will receive a copy of your surveys and someone you will later meet with to discuss your results
  3. You place a note on your bill / invoice to invite patients to complete your PES
  4. Once you have the minimum 15 responses, the Summary Report will then be collated (by us), and automatically sent to your feedback provider
  5. You then meet with your feedback provider to discuss the results of the PES, and the Summary Report itself
  6. Once this is done, and you’re armed with your results, you can send off the ANZCA Verification Form to receive your 20 CPD points
  7. Read the detailed version here

How do I upgrade to the ANZCA CPD Patient Survey

New Members – All new plan members automatically receive the ANZCA CPD Patient Experience Survey
Existing Members – Please contact us so we can change your form over

How does Anaesthetic Group help with the ANZCA CPD Patient Experience Survey

  1. We act as your administrator
  2. Anaesthetic Group will set up your ANZCA CPD Patient Experience Survey on your profile
  3. We securely host and maintain your form allowing patients to complete it on a device and at a time convenient to them
  4. We email all entries to your feedback provider
  5. We create and provide a completed survey summary to your feedback provider upon request automatically when you receive the minimum 15 responses
  6. All you need to do is notify patients of your form (e.g on your bill) and meet with your feedback provider. We spend all the time on doing the rest.

How do I encourage patients to complete my PES?

By far the easiest and most successful method is by including an automatic request on your bill/invoice.

“I hope you’ve had a pleasant experience with your recent surgery and you are recovering well. When you have a moment I would appreciate it if you could please complete my Patient Experience Survey at anaestheticgroup.com.au/yourshortlink.”

We will provide you with your short link when we set up your account.

To see an article on other methods of encouraging Post-Op / PES Feedback please click here. 

How will I receive the summary report?

Your PES Summary Report will automatically be sent (by us) to your feedback provider.

We perform a monthly check on your PES forms, to see how many you have received. This is typically done in the first week of the month. Once you’ve reached 15 responses, your report will be automatically sent to your feedback provider. The reason we wait until you have 15 responses is that this is the minimum number of surveys per summary report accepted by ANZCA for CPD points. If at any point you require a report before 15 responses have been received, or need to know how many PES you have received so far, please get in touch and we’ll be happy to check for you.

What does the form and summary report look like?

The Patient Experience Survey Form online is a simple to use secure form. Live example here. It is set up as per ANZCA guidelines.

ANZCA CPD Patient Experience Survey Form

The Summary Report is produced in an easy-to-follow format and sent as a PDF document:

Patient Experience Survey Anzca CPD

How do Anzca CPD Patient Experience Surveys work (detailed)

For Patient Experience Survey to be compliant, ANZCA’s Patient Experience Survey guidelines updated May 2018 dated November 2013 must be considered (phrases in italics are quotes from these guidelines):

  • Completion of the activity requires an administrator (that’s us) to distribute the survey and collate results (we host the form online and we collate the results for you).
  • It is recommended, but not mandated, that a feedback provider is selected to discuss the results with the anaesthetist, specialists can choose to complete the patient experience surveys as a group over a two to six week period (depending on case load). We recommend choosing a colleague as your feedback provider so you can discuss the results over a coffee or lunch. If you haven’t chosen someone on signup, you can always advise us of their details later.
  • The administrator and feedback provider (if applicable) sign the confidentiality section of the Patient experience survey confidentiality and CPD verification form. We send you this form when we provide your summary report, or it can be downloaded from the ANZCA website.
  • To obtain the most meaningful result, the survey should be administered within two weeks of surgery. This prevents recall bias and satisfaction scores being correlated with the outcome of the procedure..Please note: response rates differ depending on timing and method of administration. It is recommended that the same timing and method be used for each patient experience survey activity. Your bill / invoice is normally the easiest and most efficient way to request patients complete your PES.
  • Responses from a minimum of 15 surveys per specialist must be included on the survey summary form.
  • Your administrator (us) will provide the original patient survey forms and the only copy of the patient experience survey summary form to the feedback provider – this is mentioned on the ANZCA CPD verification form, which is why we require your feedback providers email address to send the PES forms to. We then delete all the forms from our database once your summary form is created and sent to your feedback provider.
  • The participant and the feedback provider should meet for approximately 20-30 minutes to talk about the results of the survey. It is suggested that the participant be asked about any particular items on the survey they may be concerned about and aspects of their practice they could improve upon.
  • The feedback provider then talks through the summary results for each item, discussing any issues that arise from the results. The feedback provider may ask the participant to consider why they may have received negative results (if any) and discuss examples of how they approach those aspects of practice. The feedback provider should also help to prompt the participant to consider how they could improve the results (if needed) and possibilities for professional development.
  • The participant asks the administrator and feedback provider to sign the verification section of the patience experience survey confidentiality and CPD verification form. Link here.
  • Completion of this activity can be recorded on the CPD portfolio system. Participants will be asked to provide the following information:
    • Number of forms collected (we include this on the summary report)
    • Start and end date along with total hours.
    • A copy of the survey used (we include this with the summary report)
    • A completed patient experience survey confidentiality and CPD verification form (we also include this with the summary report)
  • If a participant is selected to be involved in the random audit of CPD activities, the participant must provide evidence of the review. A copy of the survey used and the survey confidentiality and CPD verification form is acceptable. This form can then be uploaded to the CPD portfolio system. The feedback provider may be contacted by the College to verify the activity took place.

 

Other FAQs on ANZCA CPD Patient Experience Surveys

What do you need to do to set up ANZCA CPD Patient Surveys

  1. Join one of our plans (update – join a monthly plan or now you can purchase the PES-only option) – pricing here
  2. Advise us of the email address of your feedback provider (on sign up or you can let us know later)
  3. Ask your billing company to include a note on your invoices to ask patients to complete the survey
  4. .. we handle all the rest and once you receive the minimum 15 responses, we compile your survey summary form and you meet with your feedback provider to discuss the results and claim your 20 CPD credits

How much does it cost?

Patient Experience Surveys are included in all Standard and Premium plans at no extra cost.
Updated May 2018 – Anaesthetists not on a membership plan with us can purchase the option of Patient Experience Surveys for a once-off fee. Click here for more information.

How do I sign up?

Click here to sign up to Anaesthetic Group to start receiving your ANZCA CPD Patient Experience Surveys. We have no lock-in contracts and no signup or cancellation fees. We accept payment by MasterCard, Visa, Amex and Paypal.

Is the form secure?

Yes! Like all forms received on Anaesthetic Group, your ANZCA CPD Patient Experience Surveys are transmitted over encrypted channels and HTTPS. Our website is also hosted on secure Australian hosted servers ensuring your patient information is safe. The Patient Experience Survey form is also anonymous.

Why does Anaesthetic Group offer this?

Firstly because assisting and helping anaesthetists improve their efficiency in private practice is our number one aim. And secondly because we can – our website’s core product is secure forms for Australian anaesthetists. I am also married to an anaesthetist, so I see the admin / headache side of your business. You don’t want to be bothered with building your own website, maintaining the security and constant updates and patches required to host a form. You also don’t want to have to ask a friend to send out paper forms, pay for the return postage and collate the results via an excel database or complex pivot table. You just need a simple affordable solution to ensure you continue what you do best and what you get paid to do – anaesthetising patients. As with all the products we offer, it is because we have been asked to create them by anaesthetists just like you, or because I have seen the need for a solution first hand. If you have any other ideas on how I can help, please feel free to contact me directly.

I have more questions – who do I ask:

If you have more questions please don’t hesitate to contact us or speak to ANZCA.

 

 

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