If you are new to Anaesthetic Group or considering our service, this guide should help you learn more about our platform and features. Below is a round-up of what Anaesthetists ask us the most. We have also included links to dedicated help articles to help you dig a bit deeper.
Already set up with Anaesthetic Group?
Get detailed product information in our Help Centre
Anaesthetic Group is an Australian web based platform specialising in secure online pre-op questionnaires and PES forms built to help private Anaesthetists improve efficiency and optimise patient outcomes. Anaesthetic Group launched in 2012 in consultation with several Australian Anaesthetists. For over 9 years, and with over 100,000 patient forms completed, Anaesthetic Group has been pioneering the way forward in pre-operative anaesthetic assessment.
Anaesthetic Group is 100% Australian made, managed and owned. Our office is in Sydney Australia. Only our staff (in Sydney Australia) have access to the backend of the site. Our hosting server is also located in Australia.
To be eligible to join Anaesthetic Group you must be a registered Anaesthetist. Local and International Anaesthetists are welcome to join our website.
Click here to see pricing and sign up. Once you complete your registration, your profile and forms are set up within 1 business day.
The Premium Plan allows full customisation of forms plus extras including your own domain name (dryourname.com.au) and pages for patients to download.
No. Anaesthetic Group is a pay-as-you-go service. There are no long term contracts or commitments. You pay month-to-month. You can cancel at any time.
No. None at all. We offer a full service. We do all the setup and any changes you require, it’s all part of our service.
Yes, try a demo here. The demo will show you the questions, and how new questions can appear, based on previous answers. On submit you will see and receive the patient confirmation message, and, as the Anaesthetist, receive a copy of the completed questionnaire.
No. All plans include unlimited forms. You pay the same monthly total no matter how many patient forms you receive.
Yes! We’ve made signing up quick and easy. Select “Default options” and we will set you up using the default profile text and photo. We can then update this for you whenever you are ready. Regardless of your plan, these changes are free of charge, as part of our service.
Yes. All we require on sign up is your name, post nominals, region and email address. Everything else can be provided later.
Paid Plans are live within 1 business day. Free Plans are live within 3 business days.
When your profile and forms are ready we will email you Setup & FAQ information with everything you need to do to get started quickly and efficiently. For security reasons we will also send you several test messages you will need to confirm.
Yes! If you are part of a team of Anaesthetists we can help you with your needs. We offer a support service to take on security, forms, updates, and online activity for you. From customised pages and branding to special forms, every group is different and has its own specific needs. Please get in touch for a personalised quote here.
Anaesthetic Group is a complete service that doesn’t require you to build a site from scratch, host it, code complex forms, constantly monitor it’s security and updates and deal with problems as they arise – plus spend all that time learning and staying up to date on how to do all that! We know many Anaesthetists are tech-savvy, but we also know you are busy and there are better things you’d rather do with your time. We handle everything for you for one affordable monthly fee. Plus, as a full-service platform we handle all amendments for you too. Regardless of your plan, these changes are included free of charge.
We’ve heard this before from a hesitant member who’s friends had convinced him to join.. and this is what he had to say
“I was initially unsure on the value of Anaesthetic Group and how it would integrate within my practice. After seeing my friends use it I decided to gave it a go and I’m glad I did. I have received many benefits from using Anaesthetic Group – I now make fewer calls and save time, patients can actually know about me and my skills before we meet and they have the ability to easily contact me. I think every anaesthetist needs a public profile to let patients know about the anaesthetist who will be looking after them. In addition the website helps to raise our profile as doctors. From a pre op preparation perspective it saves a great deal of time and makes our practice more time efficient. Dr Dev Jayram, Sydney Anaesthetist.” Dr Jayram has been a member of Anaesthetic Group since 2013.
All patients need to do is visit your profile page. On your profile page are links to each of your online forms.
No. We do everything we can to ensure it’s as easy as possible for patients to access your forms, and we get great feedback.
Absolutely! Our site and forms are accessible and responsive on all devices. In 2020 over 51% of people visited our site from a mobile phone. Patients can even start their form on a smartphone and continue it on a desktop.
Yes. The questionnaire and also your profile contact form allows patients to upload photos/files or they can send them to you later via your contact form. (Tip: You can even use your contact form to send an email or file to yourself from any device / hospital or location)
Patients can use the shortlink / domain name we provide you, search your name in Google or search your name on our home page. On setup we will provide you templates and guides on what to SMS patients and a letter to give to your regular Surgeon’s rooms – read more here. We’re always here to help. If you’re hesitant to text patients, please read this here.
The patient sees a confirmation message with reference number.
A copy of the form and any files are sent to you.
The patient is sent a confirmation email with reference number.
(We do not send the patient a copy of the form and we do not store completed patient questionnaires, for security reasons).
By email. All patient questionnaires and forms are securely captured by our site, and immediately transferred to you by email. Read more here on why we feel this is best practice. Click here to try a demo to see how the Pre-Op Questionnaire works from a patient perspective and also how you will receive the form as the Anaesthetist.
Yes. Try a demo here. When you use the demo to test the questionnaire, it will show you the normal questions, and how new questions can appear, based on previous answers. You will also see, as the patient, a sample confirmation message, and, as the Anaesthetist, receive a copy of the completed questionnaire.
No. For reasons of security and confidentiality, all completed questionnaires are sent directly to the Anaesthetist, and then deleted from our website.
Every Anaesthetist has their own way of approaching their questionnaires – generally members look through it and tag it using email folders (e.g Surgeon name, To Do, Ready to proceed) then check them when they have time / as needed. You can automate this with filters, snooze, canned responses and even task systems. Read a member’s process and more information here.
Yes, on the Premium Plan. Standard Plan members can’t as they access a generalised questionnaire that’s used by all Standard Plan members (demo here). However Premium Plan members can completely customise their questionnaires, forms, confirmation messages and even notification emails as they are unique to them. We have unlimited levels of depth to questions available. The options are endless – see examples of Premium Plan members customisations here.
Yes. Patient Experience Surveys, including the ANZCA Summary Report, are available with all plans. They are part of all paid plans or as a once-off fee per report on the “Free” plan. For information on claiming your 20 CPD points read more here.
The simplest method to encourage your patients to give feedback is placing a note on your bill – more ideas here.
We collate and create your ANZCA Summary Report after 15 surveys. We send this to you and your chosen “Feedback Provider” with a copy of the signed ANZCA form. (For ANZCA CPD points you need a minimum of 15 surveys per summary report and you need to meet a feedback provider to discuss the results – read more here)
Yes, at any time. We are a full-service platform, meaning we handle all amendments for you. Regardless of your plan, these changes are included free of charge, as part of our service. Simply reply to one of our emails and we will confirm once the update is made (usually within a few business hours).
Yes. You can include information in the about section of your profile or Premium Plan members also have a dedicated Extra Pages section on their profile where we can store your pages for patients. Read more here.
Yes! This is included in all Premium plans or as an added cost on all other plans. Plus matching email addresses (e.g [email protected], [email protected] etc). We continue to renew and maintain your domain name whilst you are a paid member. However, if you do decide to leave us, you can take your domain name with you. Your name is on the registration of the domain name (you own the domain name) – Read more here.
A personalised @anaestheticgroup.com.au email address is free of charge, and included in all plans – even the Free plan! (Premium members receive [email protected]) We set this up as a forwarder so it automatically gets forwarded to your existing email address (e.g Gmail). Read more here.
Absolutely. Premium Plan members can change their forms (questions, confirmations, emails) as often as they like – and it’s all included in your plan cost. See examples here.
When you sign up you are automatically added to our list. This is a growing component of our website and these callouts are a complimentary service we offer. Read more here.
Please don’t hesitate to contact us via our contact form here or by replying to one of our emails. Sometimes the best way to explain things is via a demo – feel free to try a demo pre-op questionnaire here.
We’re always looking for ways to improve our service. In 2021 we had an amazing 7,997 patients complete the feedback form at the end of the Pre-Op Questionnaire:
98.0% = 7,837 people = Loved the site and found it easy
0.99% = 79 people = Thought the site was just OK or identified things we could improve
1.01% = 81 people = Didn’t like the site
Here are some of the comments patients made:
Please see our pricing and plans here. Our plans are month-to-month.
All pricing is in $AUD and includes 10% GST.
You can pay by Mastercard, Visa, PayPal or American Express. There are no credit card or transaction fees.
Change your payment details here.
Yes. All paid plans receive an automatic Australian tax invoice via email for every payment made. We are an Australian company and our ABN is on each invoice so you can claim our service (& GST) as an expense. We can even email you a copy of every invoice at the end of the financial year to help you with your accounting.
No. There are no sign up, setup, contract or any type of activation fees. You pay nothing but your monthly plan cost, with no charge for joining us, or leaving us.
Yes. Upgrade your existing plan here.
Yes. Our plans are month-to-month with no long term commitments so you can choose to change or cancel your plan at any time.
Yes. We have a discount available as a reward for telling others about us. With every monthly plan payment your friend pays, you receive 10% of their plan value, as a discount on your own plan. Read more here.
Yes. For groups over 5 members we can offer a group membership plan. For more information and pricing contact us here.
Yes, if you are located in Australia and would like a Free 30 day trial, please sign up for a free trial here.
Absolutely. Our plans are month-to-month with no long term commitments so you can pause your plan at any time as your needs change. Simply reply to one of our emails and we will pause your payments.
A copy of the form and any attachments go to you. The patient sees and is sent a confirmation message and reference number.
We do not send the patient a copy of the questionnaire, and we do not store completed patient questionnaires for security reasons.
Yes. The security of our site and patient data is paramount to us. Anaesthetic Group is committed to providing the highest level of security for your and your patient’s private information.
Yes! 2-step verification on your email for starters. There are many other things too, read more here.
A spam / robot blocker monitors the site ensuring all entries are from real users. The patient’s IP address is recorded. We also have extra security automatically get activated when high risk / spam regions try to visit our site.
Yes. We have many systems that run every second of every day to ensure our website is up and running and error free.
Yes. We constantly update and improve our website and systems with each new security release
Read our Terms and Conditions here.
Yes Health Insurance Portability and Accountability Act (HIPAA) compliance can be made available to US Anaesthetists / Anesthesiologists. Please contact us for more information and pricing.
Your privacy and security of information is paramount to us. Please read our Knowledge Base here, or reach out to us by replying to one of our emails or via our contact form here with any questions you have.
Yes – when you join Anaesthetic Group you become part of our community where your efficiency is our priority. We are constantly researching ways to ‘do things better’. See some tips here.
Only our local (Sydney) staff. We are 100% Australian Made, Managed and Owned.
Sorry no. We do not do patient billing. However, we are able to assist your billing service – read more here. As a Premium member you can also have a customised email go to your billing / IFC service as each pre-op questionnaire is submitted – see examples here.
Anaesthetic Group was founded and is run by the wife of a Sydney Anaesthetist. It started with an idea to make her husband’s pre-op assessment process more efficient. As a productivity, efficiency and automation specialist, and with over 15 years experience running a global e-commerce business, she knew there must be a better solution. Something to make it more convenient for patients, to assist her husband prepare for each busy list, plus help his work / life / wife balance. In 2012, after great feedback and when several of his friends asked for their own questionnaire, Anaesthetic Group was created.
We’d love to hear it! We work hard to provide you with the best service we can. And we really appreciate your contact. Feel free to read through our Knowledge Base here for more information, click here to try a demo, or reach out to us by replying to one of our emails or via our contact form here.
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Try Anaesthetic Group free for 30 days, no credit card required. Available only to Australian Anaesthetists.