ANZCA Patient Experience Survey – 2024 Complete Guide

This page is our complete and current guide to ANZCA CPD Patient Experience Surveys.

The ANZCA CPD program was updated and in 2024 it no longer uses points – it operates on an annual cycle, with minimum hourly and activity requirements. Although there are links to other pages below, this is the main page and contains all the current (May 2024) information.

A very popular feature of our service is the ability to receive Patient Experience Surveys (PES) and a Summary report for ANZCA’s CPD mandatory Practice Evaluation (reviewing performance) activity. Anaesthetic Group acts as your ANZCA Patient Experience Survey “administrator”.

We specialise in online medical forms. While our Preoperative Assessment forms (demo here) are what we are known for, we recognise our members have CPD needs. That’s why we have been assisting Anaesthetists with Patient Experience Surveys since 2014.

Patient Experience Surveys are included with all paid monthly plans, at no extra charge. We also offer a PES-only package. Pricing and a link to signup can be found here. Our Patient Experience Surveys (adult and paediatric) are based on questions recommended by ANZCA, and you will receive a unique link, QR code and page. We host the forms, collect the surveys, collate your results, and send you the documents you need to submit your CPD activity to ANZCA. Below is a summary of the process, some of the questions we are often asked, and some helpful links.

This article has been rewritten to reflect the guidelines for 2024. In 2023 the Medical Board of Australia and ANZCA altered their CPD program and registration standards. The CPD program now operates on an annual cycle, with minimum hourly and activity requirements. We regularly check ANZCA for changes and update this page to reflect the latest information however if you have questions on our service or would like additional information, please feel free to contact us here.

Anaesthetic Group offers the following surveys:

– ANZCA CPD Patient Experience Surveys – Adult Anaesthesia
– ANZCA CPD Patient Experience Surveys – Paediatric Anaesthesia
Please contact us here if you are interested Patient Experience Surveys for diving hyperbaric medicine or pain medicine.

How does it work? (short summary)

  1. You choose a monthly plan (or PES-only package) and sign up here
  2. We create an online profile page for you with a link to both your Paediatric and Adult Patient Experience Surveys (PES) as well as tips for getting started (QR Code, SMS template etc)
  3. Patients visit your page and complete your Patient Experience Survey
  4. We create your Patient Experience Survey Summary Report after 15 patient surveys have been completed (we act as your administrator, ANZCA require a minimum of 15 surveys). We send this to you and your feedback provider (if you choose to have one) along with the signed ANZCA confidentiality and CPD verification form and other information you require
  5. You discuss your results and record the activity on the ANZCA CPD portfolio system

Please note: This page is our interpretation of the rules regarding ANZCA CPD in 2024, so we have tried to link / reference as much information as we can below*. For formal advice, we highly recommend that you consult the ANZCA website (https://www.anzca.edu.au/) or contact their CPD team directly. All of our text and articles are intended for general information only.
* Text displayed like this is copied directly from ANZCA.

What other ways can Anaesthetic Group help me improve patient care?

As much as you can gain from your own Patient Experience Survey report, we believe you can also gain from learning from what others receive. That’s why we felt it was important and helpful to our members to analyse over 5 years and over 4,634 lines of Patient Experience Survey responses to compile some of the most insightful (both positive and negative) comments patients have made in surveys. All data has been completely de-identified. Check out the full article at https://anaestheticgroup.com.au/anaesthesia-patient-experience-survey-results/ and here is a patient quote which summarises it pretty well:

"Dr X was outstanding. I felt very confident and safe in his care. From pre-op to post-op, Dr X was patient, clear, thorough, comprehensive and clearly managed my expectations. His expertise during the procedure was exceptional. I am grateful to have had him."
Check out some of the 4,634 other responses here

Signing Up

How much does it cost?

Adult and Paediatric Patient Experience Surveys are both included in all paid monthly plans (pricing here). For non-members, we offer a PES-only package for $199 (renewal $99). We accept MasterCard, Visa and Amex. All prices are in AUD and include GST. You are sent a Tax Invoice with each payment.
Hot Tip: Joining the PES-only package costs the same as 3+ months on the Standard plan, so it makes sense to sign up to the Standard plan if you are completing your Patient Experience Surveys within 3 months! (All plans are month-to-month and can be cancelled at any time)

Are there any discounts?

Yes. When you renew your PES-only package, there is a 50% discount so it is only $99 (to renew please contact us or click on the link we emailed you). Alternatively Patient Experience Surveys are included at no extra cost in all Standard and Premium monthly plans.

How long does setup take?

Your profile and forms are live within 1 business day.

What is included?

  • Profile page and unique link, default text and QR Code as well as tips for getting started
  • Adult Patient Experience Surveys online form
  • Paediatric Patient Experience Surveys online form
  • Patient Experience Surveys summary report (PDF)
  • Signed ANZCA confidentiality and CPD verification form
  • We also send you a copy of the details and documents needed to lodge the Patient Survey activity in ANZCA’s CPD platform

How many Surveys or Reports are included?

Members of our monthly plans receive unlimited surveys and unlimited reports.
PES-only members receive one Patient Experience Survey Report per package payment (unlimited surveys until the report).

Where is Anaesthetic Group based?

Anaesthetic Group is 100% Australian made, managed and owned. Our office is in Sydney Australia. Only our staff (in Sydney Australia) have access to the backend of the site. Our hosting server is also located in Australia.

Who can sign up?

To be eligible to join Anaesthetic Group you must be an Anaesthetist.
Local and International Anaesthetists, including ANZCA provisional fellows, FACRRM / JCCA Rural Generalist Anaesthetists undertaking the Continuing Professional Development (CPD) program-level requirements identified in the ANZCA and FPM CPD standard are also welcome to join. We can also provide Patient Experience Surveys for diving hyperbaric medicine, pain medicine or other specialities – please contact us.

Do I have to sign a long term contract?

No. Anaesthetic Group is a pay-as-you-go service.
There are no long term contracts or commitments. You pay month-to-month on a plan (pricing here) or you can buy just the PES-only package (buy here).

Can I choose details like my Feedback Provider later?

Yes.
All we require on sign up is your name, post nominals, region and email address. Everything else can be provided later. (A Feedback Provider is recommended, but not mandated – read here).

How do I get started after sign up?

When your profile and forms are ready we will email you Setup & FAQ information with everything you need to do to get started quickly and efficiently. For security reasons we will also send you several test emails you will need to confirm.

I run a group – can you help?

Yes! As every group is different and has its own specific needs, please get in touch for a personalised quote here.

I have more pre-sales questions

If you are new to Anaesthetic Group and considering our service, our Anaesthetist FAQ page should help you learn more about our platform and features. We also have a Help Centre here, or please contact us if you have any questions. Please click here for pricing of our plans, or try our popular Preoperative Assessment demo form here.

Getting Started

What happens after I sign up?

We will create your profile and forms (within 1 business day). We then will email you Setup & FAQ information with everything you need to do to get started quickly and efficiently. Additionally, we can supply you with a QR Code. For security reasons we will also send you several test emails you will need to confirm.

What should I write on my profile page?

You may choose to use our default text when you sign up, or you can let us know what you would like to write.
We recommend introducing yourself and asking patients to complete your Patient Experience Survey after their procedure. We have a demo of a PES-only package member here, and a Premium Plan member demo here. As part of our service, we offer free updates to your profile at any time. 

Can Anaesthetic Group be the third party? 

Yes. Anaesthetic Group is the third party / your administrator.  We prepare your summary report and sign your CPD form.

Do I need to nominate someone / a Feedback Provider?

No.
It is not necessary to nominate your Feedback Provider when you join, or at all. A Feedback Provider is the person you can talk to about your results. Although almost all members choose a Feedback Provider, they are optional. ANZCA mention here "It is recommended, but not mandated, that a feedback provider is selected to discuss the results with the anaesthetist"

Can I upgrade from the PES-only package?

Yes, you can upgrade from the PES-only package to the Standard or Premium plan at any time. If you choose to upgrade within 2 months, your PES-only payment can be credited to the monthly fee(s) of your plan.

Patient Experience Surveys (PES)

Which survey will I receive?

You receive both the Adult and Paediatric Patient Experience Surveys.
Both are included in your monthly plan or PES-only package, as we understand many Anaesthetists provide care for both adults and children. Please contact us here if you are interested Patient Experience Surveys for diving hyperbaric medicine or pain medicine.

How do you distribute surveys?

The survey is a secure online form.
Patients can access your survey from any web browser or device, at any time via a link from your profile page (or a direct shortlink we can provide you).

How can I encourage patients to fill out my survey?

We place a link to your survey on your profile page. Patients can be notified of your profile page through a note on your invoice, a QR code, a text message, and/or an email. When meeting patients before their operation, we recommend that you mention they will receive a link later to complete your survey. An example message is “I hope you had a positive experience with your recent surgery and are recovering well. I’d appreciate it if you could please complete my Patient Experience Survey at anaestheticgroup.com.au/yourshortlink when you have a moment.

We will email you Setup & FAQ information with everything you need to get started quickly and efficiently. If you would like help, please contact us or visit our “Tips on encouraging feedback” page. We can also contact your patients on your behalf via SMS and/or email (for a quote, please contact us with your needs)

How long does it take patients to complete the survey?

Usually less than five minutes.

Is there a limit to the number of surveys I can receive?

No. We offer unlimited patient experience surveys to all paid members.

When should I ask patients to complete my survey?

Within two weeks of surgery.
ANZCA recommend hereTo prevent recall bias and satisfaction scores being correlated with the procedural outcome, surveys should be administered within 2 weeks of the procedure.
Since most anaesthetic invoices / bills are usually sent shortly after the procedure, adding a note to your bill will serve as an easy and automated way to remind patients to complete your survey.

Are there any time limits?

No – We do not apply a time limit or expiry on your surveys or PES-only package.
However ANZCA mention here "specialists can choose to complete the patient experience surveys as a group over a two to six week period (depending on case load)." ANZCA have also advised us in writing "There is no real time frame in place with the Patient Experience Survey, and in reality it could take some time to collect the surveys back, so 25 surveys over a 6 month period would be fine with this activity."

Can I see a copy of each patient survey?

No. You are only allowed to see the Patient Experience Survey Summary. ANZCA have advised in their handbook here and confirmed in writing to us "the anaesthetists are not allowed to see a copy of each Patient experience surveys submitted."

Can I be notified of each patient survey received?

Yes. Whilst you can’t see the actual Patient Experience Survey filled in by the patient, we can notify you every time a patient survey is submitted for you.

Can my feedback provider get a copy of each survey?

No. As of 2024, ANZCA advises only the administrator (Anaesthetic Group) are to receive a copy. ANZCA also requires us to sign that as an administrator, “I will confidentially delete both the individual patient/parent response forms and the summary form from my records.

What does the survey look like?

Can I try a demo of the survey?

We have a demo available for you to try, please click here.

PES Summary Report

How many Patient Experience Surveys do I need for a report?

15.
In order to meet ANZCA requirements, you will need a minimum of 15 Patient Experience Surveys for a report. There is no maximum though – many Anaesthetists go over and above this to gain a better understanding of how they can provide better care.

When will I receive my report?

We check the number of Patient Experience Surveys usually the first week of each month. When we see you are over the minimum 15, we will contact you to see whether you are ready for the report. If your report is urgent, please let us know and we’ll check more often.

How long does it take to get my report?

You should receive your report within 3 business days, along with all the necessary details and documents needed to lodge the Patient Survey activity in ANZCA’s CPD platform.

There’s only a few weeks left to the year – Can you help?

Yes 🙂 If you have left your ANZCA CPD activities a bit late, we can still help. Please let us know by the 5th December if you need your report for this year and we will check your Patient Experience Survey numbers more regularly and if necessary set aside time between Christmas and New Years Eve to complete it.

Can I choose when I get my report?

Yes. We will contact you when we see you are over the minimum 15, to see if you are ready for the report. You can also let us know if you want to wait for more entries .

Can I mix my report?

According to our advice, yes.
In 2018, when ANZCA released its separate Paediatric survey and report and we added it to our website, we asked if our Anaesthetists could mix their reports. ANZCA advised us in an email “In regards to the 15 surveys that are required to be collected to meet requirement for the Patient Experience survey activity of the ANZCA and FPM CPD program, each response is valid in itself and if it is a sample of real-time mixed practice that it is fine to use both the Patient Experience survey (Appendix 1A) and the Paediatric/patient satisfaction survey (Appendix 1AP).

Is there a limit to the number of reports I can receive?

Members of our monthly plans receive unlimited Patient Experience Surveys and Patient Experience Survey Reports.
PES-only members receive unlimited Patient Experience Surveys but only one Patient Experience Survey Report per package payment.
ANZCA have also advised us in writing "No there is no limit on the amount of patient experience surveys you complete, there is also no limit on the amount of times you complete any of the other 3 mandatory practice activities either." and "we would just ask that you try to space them out a bit if possible."

What does the report look like?

We create your Summary Report as a PDF in a clear and easy-to-read format:

Customisation

Can I update or change my details or profile page?

Yes, at any time. We are a full-service platform, meaning we handle all amendments for you. Regardless of your plan or package, these changes are included free of charge, as part of our service. Simply reply to one of our emails and we will confirm once the update is made (usually within a few business hours).

Yes. You will receive a link to your profile page when you sign up, however, if you would like a link directly to your survey, we can provide that too.
Members of our Premium receive a custom domain name, eg. dryourname.com.au In addition, you will also receive a direct link to your survey eg. dryourname.com.au/postop

Can I have a QR Code?

Yes. There are three options as below – Image only, Image + Simple text, Image + Extra text. Please reply to one of our emails or request it here and let us know which QR Code you would like..

Patient Experience Survey QR Code

Can I have a simple feedback form instead?

Yes. We have a simple feedback form available to all plan members. The form allows anonymous or patient-identified feedback to be provided, and each response can be emailed to you. The feedback form does not comply with ANZCA’s CPD requirements.
Some members use the Patient Experience Surveys for the first patients to fulfil ANZCA CPD requirements, then switch to the feedback form so they can read replies instantly and follow up with patients directly.

Can I change / customise the Survey?

Yes, on the Premium Plan. Standard Plan and PES-only package members can’t as they access the same survey. However Premium Plan members can completely customise their Patient Experience Survey, pre op questionnaires, forms, confirmation messages and even notification emails as they are unique to them. We have unlimited levels of depth to questions available. The options are endless – see examples of Premium Plan members customisations here.
Standard Plan members are able to switch to the simple feedback form.

Patient Experience Survey vs. Feedback Form

Lodging with ANZCA

How do I access the CPD portfolio system?

The link is https://cpd.anzca.edu.au/Account/LogOn please contact ANZCA for your login details.
Navigate to the screen for Activities > then select Add Activity > then select CATEGORY 1: PRACTICE EVALUATION > then select Patient Survey to see a screen like below:

What do I need to lodge this CPD activity with ANZCA?

Following ANZCA’s guidelines here, we provide the following information to help make this activity as straightforward as possible for you:
Completion of this activity can be recorded on the CPD portfolio system. Participants will be asked to provide the following information:
• Number of forms collected.
– we provide this
• Start and end date
– we provide this
• Total hours
you calculate this
• Supporting evidence you upload the below:
• A blank copy of the survey used. – we provide this
• A completed patient experience survey confidentiality and CPD verification form.
– we provide this
If a participant is selected to be involved in the random audit of CPD activities, the participant must provide evidence of the review. A copy of the survey used and the survey confidentiality and CPD verification form is acceptable.
This form can then be uploaded to the CPD portfolio system.
The feedback provider may be contacted by the college to verify the activity took place.

Can you help ANZCA provisional fellows?

Yes – please see the ANZCA guidelines for your requirements. ANZCA’s website states "All the CPD hours you complete during your time as a provisional fellow will go towards your first CPD year as a FANZCA". We suggest the PES-only package here.

Can you help FACRRM / JCCA / GP Anaesthetists / Rural Generalist Anaesthetists?

Yes! Our service, Patient Experience Surveys and also our Pre-Op Questionnaires, are popular with all types of Australian Anaesthetists – pricing here. We accept MasterCard, Visa and Amex.

Do I need to upload evidence of my CPD activities?

It is optional, but recommended.
In accordance with ANZCA’s guidelines here, “If a participant is selected to be involved in the random audit of CPD activities, the participant must provide evidence of the review. A copy of the survey used and the survey confidentiality and CPD verification form is acceptable.” and “The feedback provider may be contacted by the college to verify the activity took place.
On their FAQ page, they also mention “Uploading evidence to your CPD activities is optional, however, we do recommend uploading evidence as you enter each activity as it may save you time in the long run should you be selected as part of our annual verification of CPD activities, or as part of an external audit process.
In addition, they mention that “From 1 January 2023, the online CPD portfolio will reflect the updated requirements for the 2020-2022 triennium with the dashboard showing annual, hours-based requirements. The 2021-2023 and 2022-2024 cohorts will transition to the annual program at the start of 2024. If you're in the 2022-2024 triennium, you'll have reduced triennial requirements given the updated submission date.

Is there anything else I need to know?

Yes, there are minimum hours and mandatory activities. Patient Experience Surveys are highlighted as one of four possible mandatory practice evaluation activities.
According to ANZCA here, “The annual progress bar will update as you progress in meeting your minimum annual 50 hours requirement, including: At least 25 hours of practice evaluation (with a minimum of five hours of reviewing performance and five hours of measuring outcomes). At least 12.5 hours of knowledge and skills. A further 12.5 hours which can be claimed across the CPD program.
Additionally, they state on page 25 of their handbook here that “MBA and MCNZ requirements (minimum five hours reviewing performance per year).“..”CPD activities are measured in hours. There are no limits on the time which can be recorded for each activity – you should record the time an activity takes, including preparatory time if relevant.

Can you help with Multi-source feedback too?

We don’t currently offer this, but if there is enough interest, we may add it. Please contact us if you are interested.

Can Feedback Providers record this activity in ANZCA too?

Yes. ANZCA state in their 2024 Guidelines “Feedback providers who are also CPD participants record this activity under Category 2 Knowledge and skills: Review of ANZCA/FPM Fellows, with the Patient experience survey confidentiality and CPD verification form uploaded as evidence.“. Visit https://cpd.anzca.edu.au/Account/LogOn then navigate to the screen for Activities > then select Add Activity > then select CATEGORY 2: KNOWLEDGE AND SKILLS > then select Review of ANZCA/FPM fellows. The Patient experience survey confidentiality and CPD verification form is uploaded as evidence.
Please also see https://www.anzca.edu.au/resources/cpd-documents/cpd-handbook-2023-appendices/anzca-fpm-cpd-practical-guidance-for-cpd-feedback.pdf for tips for CPD feedback conversations.

ANZCA Guidelines – Step by Step

Here are our interpretations of the key 2024 ANZCA Guidelines (updated May 2024). For formal advice, we highly recommend that you consult the ANZCA guidelines directly (links below) or contact their CPD team directly. All of our text and articles are intended for general information only.

Prior to the survey
1. Identify and invite a suitable administrator (e.g. administrative staff member, practice manager or nurse).< Anaesthetic Group acts as your administrator
2. Discuss with the administrator that they are responsible for:
* Selecting patients to be surveyed
* Distributing the survey
* Ensuring patients do not feel under pressure to respond positively
* Following-up on outstanding surveys
* Collating results, once a minimum number of surveys is received
* Selecting patients to be surveyed

< We do this + your form is available to all patients on our website linked from your profile page
3. Ask the administrator to sign the confidentiality section of the Patient experience survey confidentiality and CPD verification form.< We sign your form and provide it to you with your completed Summary report
4. It is highly recommended, but not mandatory, to invite a trusted colleague (feedback provider) to discuss your collated results with you in a confidential setting. This colleague ideally has some experience in providing feedback.
5. Ask your feedback provider to sign the confidentiality section of the Patient experience survey confidentiality and CPD verification form.
< You choose a feedback provider (optional)
6. Work with the administrator to determine administration methodology with the same timing and method to be used for each patient.
To prevent recall bias and satisfaction scores being correlated with the procedural outcome, surveys should be administered within 2 weeks of the procedure.
Suggested timings are:
• Inpatients: between 2 and 4 days after surgery, ideally on the morning of the second postoperative day
• Day surgery patients: after recovery and prior to discharge
• Post-discharge: via electronic system, post or phone call.
Response rates differ depending on the timing and method of administration. Using the same approach for each patient is recommended. If the survey is administered via telephone after discharge, the same survey administrator should contact all patients selected to participate in the survey.
< We create your form and the same form is always available to your patients from your profile page. Since most anaesthetic invoices / bills are usually sent shortly after the procedure, adding a note to your bill will serve as an easy and automated way to remind patients to complete your survey.


Survey period
7. Patients should be informed in advance that they might be asked to complete a patient experience survey regarding the care provided by their anaesthetist. Sample wording if provided under Patient information example below. Information might be provided in preadmission packs or verbally on admission and prior to seeing their anaesthetist. < To encourage more feedback from patients, Anaesthetic Group provides you with templates and examples
8. It is suggested that administrators distribute 20-30 surveys per specialist, noting a minimum of 15 completed forms are required for this activity. < Your form is available to all patients on our website linked from your profile page. We keep track of responses received. Patients can also be contacted on your behalf with permission.
9. To minimise bias, the administrator selects patients who are representative of the scope of the participant’s anaesthesia practice. < Your form is available to all patients on our website linked from your profile page.
10. Should a patient be unable to complete the survey independently, the administrator could read the questions and record the patient’s responses. It is preferable for the administrator to provide help rather than family members, as they may influence the patient’s response.
11. If using hard copy surveys, these may be returned via a survey deposit box. Patients are more likely to provide honest, valid and reliable responses if they are assured their responses will remain confidential. Along with the survey, patients should be provided with an envelope (with the name of the administrator and anaesthetist on the front) in which they can seal the completed survey. The sealed envelopes can then be forwarded to the administrator. This is particularly helpful if the department is conducting the survey as a group activity. < Patients are advised and assured their responses will remain confidential

Results and feedback conversation
12. The administrator collates the results of the patient experience survey on the Patient experience survey (anaesthesia) - summary form. < We do this. We collate your results and create your Summary form
13. Once a minimum of 15 survey results is collated, the completed summary form is forwarded to the anaesthetist and the feedback provider (as relevant). < We send you both the copy
14. One of the strengths of this process is that patients provide feedback in a confidential manner. The administrator should confidentially delete both the individual patient response forms and the summary form from their records. < We do this
15. If feedback provision is planned, please share a copy of Practical guidance for CPD feedback conversations with your feedback provider. < We share a copy of this with our email to your feedback provider
16. Following the feedback meeting, the feedback provider should confidentially destroy their copy of the summary form. < We mention this with our email to your feedback provider
17. The participant asks the administrator and feedback provider, as relevant, to sign the verification section of the Patient experience survey confidentiality and CPD verification form.< We provide the signed form (signed as your administrator) and your feedback provider signs the rest

ANZCA and FPM CPD program/portfolio recording
Participants record this activity under Category 1 Practice evaluation – reviewing performance: Patient experience survey, with the Patient experience survey confidentiality and CPD verification form uploaded as evidence.
< We provide the information you require (number of forms, start & end date, verification form and the black copy of survey form used). You need to keep track of the total hours.
Feedback providers who are also CPD participants record this activity under Category 2 Knowledge and skills: Review of ANZCA/FPM Fellows, with the Patient experience survey confidentiality and CPD verification form uploaded as evidence.< Feedback providers can also record this activity

How do I sign up?

Visit this page here. Choose either a monthly plan (unlimited ANZCA CPD Patient Experience Surveys and PES Reports included) or the Free plan with the PES-only package add on. Or click on the button below:

FREE

A great fit for those starting out or mainly working in Public

$0 / per month

A personal profile page is a fantastic way to introduce yourself to your patients, to build rapport with them, and to gain their trust. Your patients will Google you. Be in control of what they see with an SEO-optimised profile allowing patient communication

Each profile has an inbuilt contact form allowing patients to contact you or send you files

Your own @anaestheticgroup.com.au email address which can be used to receive emails (forwarded direct into your existing mail program (e.g gmail / yahoo / outlook etc))

The ability to add on ANZCA CPD-compliant Patient Experience Surveys & Summary Reports. $199 signup fee for online PES forms and one Summary Report (for ANZCA CPD). $99 for each renewal

STANDARD

Everything you need to get started.
An affordable solution created for Anaesthetists who work a mix of Public and Private

$65 / per month

A personal profile page is a fantastic way to introduce yourself to your patients, to build rapport with them, and to gain their trust. Your patients will Google you. Be in control of what they see with an SEO-optimised profile allowing patient communication

Each profile has an inbuilt contact form allowing patients to contact you or send you files

Your own @anaestheticgroup.com.au email address which can be used to receive emails (forwarded direct into your existing mail program (e.g gmail / yahoo / outlook etc)) PLUS the option for you to send emails from it too

Unlimited patient responses. Instant Notifications. Choose between an IFC or a non-IFC version of our Standard Pre Op Questionnaire – try a demo here

ANZCA CPD-compliant Patient Experience Surveys & Summary Reports. Unlimited patient responses and Summary Reports. It’s never been easier to complete your CPD

Provide a link to an online payment gateway page so patients can pay online (e.g. Stripe), and you will receive the funds directly

We contact you when local Surgeons ask us to fill their regular and adhoc lists. This is a growing component of our website and a complimentary service we offer.

We are a full service company. Any backend, coding, HTML or any changes you require we do for you. Your plan comes with unlimited changes free of charge. All changes are made by our Sydney office and usually within 48 hours

PREMIUM

Made for Anaesthetists who prefer a custom solution or who work mostly in Private

$125 / per month

A personal profile page is a fantastic way to introduce yourself to your patients, to build rapport with them, and to gain their trust. Your patients will Google you. Be in control of what they see with an SEO-optimised profile allowing patient communication

Each profile has an inbuilt contact form allowing patients to contact you or send you files

Receive your own custom domain name (e.g. dryourname.com.au) Your name is on the registration of the domain name and we will maintain it for you whilst you remain a paid member – however if you ever do decide to leave us, you can take it with you

Your own domain name comes complete with matching email accounts (e.g. [email protected], [email protected], [email protected] ..) can be forwarded direct into your existing mail program(s) (e.g gmail / yahoo / outlook etc)) plus with the option for you to send emails from it too

Complete customisation (e.g. change questions, confirmation and notification messages making it entirely unique to you – examples of other members changes are here). Unlimited patient responses. Instant Notifications. Unlimited changes – The options are endless and as a full service company we handle all changes for you

ANZCA CPD-compliant Patient Experience Surveys & Summary Reports. Unlimited patient responses and Summary Reports. It’s never been easier to complete your CPD

Provide a link to an online payment gateway page so patients can pay online (e.g. Stripe), and you will receive the funds directly

Have your patient information documents downloadable from your profile page. These can include, for example, FAQs or post-op advice sheets, and other useful documents. This way, patients can access the information at a time that suits them

We contact you first when your local Surgeons ask us to fill their regular and adhoc lists. This is a growing component of our website and a complimentary service we offer. In the allocation of lists, Premium Plan members are put forward as a priority

As a Premium member you receive your own account manager (and can call or SMS them at any time with questions or support). We are a full service company. Any backend, coding, HTML or any changes you require we do for you. Your plan comes with unlimited changes free of charge. All changes are made by our Sydney office and usually within a few hours

Please click on each inclusion above to see more information on the feature
All pricing is in $AUD and includes 10% GST. We accept Mastercard, Visa, PayPal, American Express.

Looking to join multiple Anaesthetists to a Group Plan? Contact us here

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