New PES-Only Package

Are you looking to complete your ANZCA CPD mandatory Practice Evaluation (reviewing performance) activity? We’re now offering non-member access to our time-saving Patient Experience Survey service with a special PES-only package.

Update: In late-June 2018 ANZCA launched a new Paediatric (Child) version of their Patient Experience Survey and Summary Report. As we closely monitor ANZCA CPD updates for you, we have ensured this new amendment is live on our system and ready for you to use. Both Paediatric and Adult versions of the PES Survey & Summary Report are included in our service.

What does this mean for me?

Our PES-only option (with a discounted renewal) allows you to use our service without a monthly plan. We create an online profile page for you with links to your Paediatric and Adult Patient Experience Surveys (PES) and it includes one Patient Experience Survey Report plus a signed ANZCA confidentiality and CPD verification form.

After receiving 15 completed patient survey forms (as per ANZCA guidelines), we check you are ready and prepare your Patient Experience Summary Report. This eliminates you having to summarise the patient survey forms on your own or hire someone to do it for you. (Update: Anaesthetists are not permitted to see a copy of each patient experience survey submitted, so it is not possible for you to collate and summarise your forms yourself).

The signed ANZCA confidentiality and CPD verification form is also sent to you (and your feedback provider, if you wish) to use as evidence for the ANZCA Continuing Professional Development program (CPD).

After that, each future report and ANZCA CPD form will have an approximately 40% discount.

How do ANZCA CPD Patient Experience Surveys work? (quick)

1. You join Anaesthetic Group – the PES is available as part of one of our monthly plans or via this new once-off PES-only add-on option under our Free Plan – click here to join
2. We act as your administrator
3. We create an online profile page for you with a link to both your Paediatric and Adult Patient Experience Surveys (PES)
4. Patients visit your page and complete your Patient Experience Survey
5. We create your Patient Experience Survey Summary Report after 15 patient surveys have been completed (we act as your administrator)
6. We send your Patient Experience Survey Summary Report (in PDF), signed ANZCA verification form and copy of the survey to you and your Feedback Provider (optional) + everything else you need to lodge the activity with ANZCA
7. You discuss your results and record the activity on the ANZCA CPD portfolio system
8. Read the detailed version and FAQs here

It’s all very straightforward.

How do I encourage patients to complete my PES?

By far the easiest and most effective method is to let patients know they will be asked to complete a survey following the procedure, and to include the QR code or a simple note on your bill / invoice:

“I hope you had a positive experience with your recent surgery and are recovering well. I’d appreciate it if you could please complete my Patient Experience Survey at anaestheticgroup.com.au/yourshortlink when you have a moment.“

As part of the setup process, we will provide you with your short link and QR code.

To see an article on other methods of encouraging Post-Op / PES Feedback please click here. 

How will I receive the summary report?

Your Patient Experience Survey Summary Report is sent as a PDF file via email

We check the number of Patient Experience Surveys usually the first week of each month. When we see you are over the minimum 15, we will contact you to see whether you are ready for the report. If your report is urgent, please let us know and we’ll check more often.

You should then receive your report within 3 business days, along with all the necessary details and documents needed to lodge the Patient Survey activity in ANZCA’s CPD platform.

What does it look like?

The Patient Experience Survey Form is a simple to use secure online form. We have a demo available for you to try, please click here. It is set up as per ANZCA guidelines:

We create your Summary Report as a PDF in a clear and easy-to-read format:

How much does it cost?

Adult and Paediatric Patient Experience Surveys are both included in all paid monthly plans. For non-members, we offer a PES-only package – Pricing here . We accept MasterCard, Visa and Amex.
Hot Tip: Joining the PES package costs the same as 3+ months on the Standard plan, so it makes sense to sign up to the Standard plan if you are completing your PES within 3 months! (All plans are month-to-month and can be cancelled at any time)

Your PES-only package includes:

• Profile page
• Unique link + QR code (eg. to display on bills)
• Adult Patient Experience Surveys online form
• Paediatric Patient Experience Surveys online form
• One Patient Experience Surveys summary report (PDF)
• Signed ANZCA confidentiality and CPD verification form
• We also send you a copy of the details and documents needed to lodge the Patient Survey activity in ANZCA’s CPD platform

There is no time limit or time expiry on your surveys or PES package.

When you renew your PES-only package, there is a 40% discount (to renew please contact us or click on the special link we email you). Alternatively Patient Experience Surveys are included at no extra cost in all Standard and Premium monthly plans.

How do I sign up?

It’s really easy to get set up, and in less than one day you can be collecting your patient surveys with minimum fuss. Choose one of the following plans:

I have more questions

If you would like more information please take a moment to visit our complete article ANZCA CPD Patient Experience Survey – Everything you need to know. Alternatively please don’t hesitate to contact us or visit the ANZCA website.