We have two types of feedback form available to our members. These are the:
- Patient Experience Survey (PES)
- Post-op Feedback Form
Why would I use the PES?
Using the PES, our members can use the feedback they gather to receive ANZCA CPD credits. This form is anonymous and goes to your chosen PES feedback provider (and not directly to you)
Once you receive 15 PES (as per ANZCA guidelines) completed forms, we automatically summarise and collate your forms – removing the hassle of summarising the PES forms yourself or hiring someone to do so. These summaries can then be used as evidence for 20 ANZCA Continuing Professional Development (CPD) points. If you would like more information please take a moment to visit our complete article ANZCA CPD Patient Experience Survey – Everything you need to know.
Premium Plan members can customise their forms, but we don’t recommend amending the PES form, as it has been designed in accordance with ANZCA specifications.
Why would I use the Post-Op Feedback Form
The post-op feedback form allows you to receive feedback directly from your patients, and is ideal for ongoing improvement of your practice.
This form asks patients for their name and operation details, and is sent direct to you. As with all other forms, Premium Plan members can customise their post-op feedback form as required.
How do I encourage patients to fill in my feedback forms?
We have created an article based on encouraging patients to fill in your feedback forms – please click here.