We have two types of feedback form available to our members. These are the:
- Patient Experience Survey (PES)
- Post-op Feedback Form
By default, all new members are assigned the Patient Experience Survey, which is our most popular feedback form.
Why would I use the PES?
Using the PES, our members can use the feedback they gather to receive ANZCA CPD credits. This form goes to your PES administrator (and not directly to you)
All answers submitted by your patients are anonymous, and the survey will be sent to your PES administrator once complete. As soon as you reach 15 patient submissions, your appointed administrator will be sent a summary report. You should then meet with your administrator to discuss this report, and to claim your CPD credits. For more information on using our PES, click here, or visit the ANZCA website.
Premium Plan members can customise their forms, but we don’t recommend amending the PES form, as it has been designed in accordance with ANZCA specifications.
Why would I use the Post-Op Feedback Form
The post-op feedback form allows you to receive feedback directly from your patients, and is ideal for ongoing improvement of your practice.
This form asks patients for their name and operation details, and is sent direct to you. As with all other forms, Premium Plan members can customise their post-op feedback form as required.
How do I encourage patients to fill in my feedback forms?
We have created an article based on encouraging patients to fill in your feedback forms – please click here.