2021 Preoperative Form Patient Feedback

Every December, as we close the year, we read again the feedback patients have provided after completing the preoperative assessment form. We enjoy reading them every year, and we hope you do too.

In case you ever doubt whether it’s all worth it, we can assure you that it is! And your patients agree!

Your patients find the questionnaire an efficient way to communicate, especially in this age of Covid. They appreciate being able to discuss their concerns before surgery. This suits them well, and hopefully it also saves you time. Most importantly, they appreciate you care.

Every time a patient submits a preoperative assessment form on our site, we ask for feedback. We love receiving feedback, whether positive or otherwise. Having a good experience on our site means a lot to us. Additionally, it’s the most efficient way to identify improvements.

For 2021 we had a staggering 7,997 patients complete the feedback form (In 2020 we had 6,557)

The Ratings

• 98.0% = 7,837 people = Loved the site and found it easy
• 0.99% = 79 people = Thought the site was just OK or identified things we could improve
• 1.01% = 81 people = Didn’t like the site

The Trends

• Of the 7,997 patients that left a rating, 1,322 took time to leave a detailed comment
• 803 people left the comment that they had no suggestions for improvement
• 219 people responded the form was ‘easy‘ and 51 responded ‘very easy‘
• 61 people responded ‘All good‘

The Comments

We thought you might enjoy seeing some examples of the comments we received in 2021. (All comments are based on the question: “Do you have any feedback or suggestions on how we can make the site better?”).

• In my 54 years this is the very FIRST online questionnaire I have ever completed. This is a fantastic idea and makes the pt feel valued and listened to.
• Yes – make sure to keep it the way it is – no logins and passwords!!
• This is a good way to communicate and giving us enough time to answer all relevant questions accurately related to the surgery.
• Simple. Great. Easy.
• I found this useful and calming so that all the formalities are done prior to the day of surgery.
• This was a very quick and clear procedure, could not fault. Thank you.
• No it was much quicker than the healthscope. eadmission form
• I found the website very easy to understand and follow and I greatly appreciate the option of having the anaesthetist contact me prior to my operation if required/needed.
• Well set out and easy to use. No complications at all
• Simple and easy enough to complete the information required
• NO. VERY EASY TO FOLLOW.
• No, it was straight forward and user friendly to navigate.
• I liked how the bits I missed were highlighted to be fixed before I could proceed.
• Everything is pretty straight forward, easy to follow.
• User-friendly, great platform.
• No issuers with using the website, all questions were clear and easily understood (from my perspective). Thank you
• I found this to be extremely very useful and helpful, Thank you yours sincerely.
• Everything was well asked and easy to understand – thank you.
• I think knowing the anaesthetist is well informed before the day of surgery is a source of comfort for the patient. In my past few experiences, I met the anaesthetist on the way to the operating theatre and had wondered “is that all he/she needs to know?” Admittedly, until now, none of the procedures were considered “major”. The site was easy to use and the save/restore function worked well.
• VERY COMPREHENSIVE AND THOROUGH
• It’s a good process, much more attuned to the user than the NBH/Healthscope form I’ve just filled in.
• Great idea to streamline the process.
• No suggestions; it’s quite a convenient and presentable layout, providing an inarduous experience.
• For someone not very computer savvy, I was able to navigate this easily without losing my hair. Thank you.
• great innovative thinking! this is an excellent way to get important information to the Anaesthetist ahead of surgery.
• Fantastic idea!! I’m glad that there was a section for if the form wasn’t being filled in by the patient themselves.
• Comprehensive and gives me a sense of confidence that my anaesthetist will have relevant information about me prior to meeting me.
• I think the form is very easy to fill out its simple effective and asks appropriate questions and the website is easy to use thank you
• Really easy to use. Thanks.
• Website works very well, don’t feel it needs anything to make better.
• Easy to follow and very simple!! Satisfied 🙂
• Getting better using this new tech. as I am a 1937 model. Thanks {Name removed}
• The website is great, thank you for setting it up.
• I think you have carefully crafted this form which I found one of the easiest to fill in.
• I found it one of the better online forms I’ve ever been asked to fill in. Clear and friendly.
• This was a well set out questionnaire
• Thanks most comprehensive and easy to use
• No . It is very well designed ..easy to go back and forward and try clear
• No – very easy and compact form.
• Thank u so much for being so caring.
• Site is great no need to change anything, having the examples help a lot too.
• I was pleased space was left on the form to put any comments.
• Clear and Comprehensive.
• This is great!
• Very thorough questionnaire for pre-op.
• Thankyou for being so professional.
• This form was quick and easy to use.
• Site was easy to use on a mobile device.
• Quicker as expected. Pretty handy.
• I believe the site is very good . It took some time but allows for comprehensive input. This is the first time I have provide information in this way prior to an anaesthetic. So much better as previously I saw the anaesthetist usually just prior to going into theatre! I found this useful as I have relocated to Darwin last year and provides me an opportunity to provide you of my history. Thanks for the opportunity to provide this feedback !
• Great idea! Thankyou
• Fast and efficient.
• As easy as it can get
• Very easy to use even on the mobile. Like it.
• This is much easier than completing a PDF form or completing a form by hand and submitting or delivering a document. It was easy to use and worked well. Thank you.
• Questions are clear and easy to follow
• I found it very easy and was pleased I could copy and paste my medical history and medicines into the appropriate boxes.
• I appreciated being able to go back to the previous page, allowing me to revise previous pages in light of subsequent pages. Being able to save a draft is a good idea, allowing us to collect facts rather than guess.
• Excellent form to fill out very clear and easy to read
• best form for simplified questioning and love the way you added simpler clarifications eg explanations of green card to medicare question
• All good. Very easy to use and follow.
• Very easy to complete , thank you
• No other feedback, this was excellent. Very easy, so glad this can now be completed online.
• No I found it very thorough. It had options for me to enter my concerns. One of the best websites I have seen. Well done.
• It was extremely easy and the pre questionnaire advise made the responses easy as I didn’t have to search for the information.
• I found it straight forward, Thankyou
• Great website thanks
• Dont think kuld be enny better
• This is a really nice touch and shows a good bedside manner for nervous patience Thankyou
• It’s great question to ask to find out apt about patients thank you
• Very easy to complete & very straight forward
• The site is very easy not technical and very well put in layman’s terms.
• Quick, simple and easy.
• I found the site easy to navigate thank you
• Keep doing what you are doing. It is very much appreciated
• I found the site very easy to navigate and was very impressed and happy that I was able to provide my details to my Anaesthetist before the procedure.
• All good. It is a terrific idea which I can see will assist the Dr.
• All good…simple…comprehensive.
• great layout – don’t think it needs anything changed
• I think it’s well designed. Thank you
• What a great initiative. I’m most impressed
• Was simple and easy to use
• Very easy to follow, thankyou so much!
• Questionnaire was easy to follow and complete
• Form easy to navigate through, effortless, covered all aspects of pre hospital admission
• I was initially disappointed that it had so many steps and was estimated to take >=15 minutes. But in the end it didn’t take as long as I expected.
• Very simple, Quick and easy to use, thank you!
• surprisingly quick and easy
• No. Was nice and straight forward..thanks
• Nice and easy
• Great idea, very detailed .
• I appreciate the opportunity to share all of this information at my own pace. It’s made me feel safe and prepared. Thank you
• Great way to answer the Q’s. Easy and effective
• It is actually very good how it is.
• No, it was very east to navigate 😁
• Being in lockdown (day 52!) with stresses of home school / attempts to work, it’s a welcome relief to safely provide this info at a time to suit me – because if you rang to ask any of these questions during day hours it would be pure chaos at my house. Great idea. Thank you.
• Such a great idea. I like it!
• PERFECT
• No – very easy and quick to use
• I thought it was straight forward.
• Actually it was very user friendly. Saves time than filling out papers.
• A very easy form to fill in and it makes me feel more comfortable knowing the anaesthetist has all of my information.
• I’m very happy with filling in my details like this. I’m impressed to have a progressive anaesthetist. I like providing things in writing so it’s clear and can’t be lost in translation. Thank you 🙂
• It’s great as it is!
• I thought it was nice and easy to use
• Works well with mobile devices
• Very easy to use and do off my phone, thank you!
• This questionnaire was easy to follow and understand
• This is a very easy way to relay information to specialists and I think it is a fantastic idea especially for rural patients like my self.
• The site was well planned out
• Thanks for asking prior to admission.
• Quick and very straight forward unlike some other forms!
• No, it was well constructed and logical, thank you.
• No feedback necessary. Very user friendly.
• No additional comments required as the website is easy to navigate
• No , pretty easy to understand….even for me !!
• No – very user friendly.
• No – all very user-friendly. Thank you
• N/A. The form was very easy to read and had the appropriate examples to indicate what details to write.
• Its a good way for the Anaesthetist to have an idea of your medical history and issues
• It’s reassuring to know that the Anaesthetist has this information prior to day of surgery and I appreciate being able to answers the questions ahead of time, rather than on the day when I will feel nervous. Thank you.
• It was very straight forward and easy to understand what you wanted and use.
• It was easy and quick. Thank you
• It looks great and provides a great deal of information.
• I’m not proficient with using computers and did this on an iPad. Best and easiest forms I’ve ever had to fill in.
• I’m hoping the surgery goes as easy as filling out this form.
• I think this is a very efficient way to communicate and takes some of the stress away on the day of surgery.
• I think the site is fine easy to follow even for an old bird like me Thanks
• I liked it, quick and easy unlike the actual hospital registration form which took forever to complete.
• i found it easy to complete and convenient as it could be completed at my convenience.
• I am happy with it. Easy to fill up.
• I am happy with everything
• Happy with the Questionnaire. Simple and to the point.
• Great system, well done
• Great initiative! I was anxious about communicating my concerns on the day of surgery when I’m likely to be even more worried. Really appreciated being able to communicate prior
• Great easy solution instead of mounds of paperwork
• Great form, so easy to complete.
• Fantastic tool….
• Extremely easy to use and navigate. Thanks.
• everything is good nothing to feedback
• Easy to use the website. Clear questions and great information to assist with pre-Operation questions – thank you. A
• Easy to use and to the point
• Easy and quick to use with no issues at all.
• Completing the form was straight forward. Thank you
• A very easy and user friendly website to use.
• A Fantastic idea to get patients to fill in at home when they can concentrate and go over all the required details with accuracy.
• No finding form and filling it out was very easy to follow for an oldie like myself
• No iam happy with the questions it was easy to do as i don’t use a computer very often
• no, but thanks. it does make it more comfortable to go into the op with someone who you have at least spoken to prior to the op. its nice to think you know the doctor even though you don’t
• No. Good site and what a good idea.
• No. Pretty comprehensive – makes be feel better that you have all the necessary medical background info prior to the procedure.
• I like the fact that there is direct communication with the Anaethetist BEFORE hand, and being able to give the Anaethetist a “ heads up” 😊before the operation, rather than a “please explain” 😩after the operation.

and one of our favourites..

• The site works well. I have never had any Anaesthetist in all the operations I have had, be as thorough in their request for patient information, to enable them to deliver the best care they can. I commend you and your fellow colleagues and I can have my surgery knowing I am getting the best care.

That last comment makes our hearts sing and is the very reason why we made this website. Thank you for being an Anaesthetist who wants to provide the best care.

Your thoughts?

What do you think? As ever, if you have any ideas on how we can make the site work better for you and your patients, we’d love to hear them. Perhaps there’s something we can change or something we could do that would make your life easier for preoperative assessment?

If there’s anything you think we’re missing, are doing well, or could do better, please do drop us a line. We’d really love to hear from you!