Never Miss a Form: Add Us to Your Safe Senders List
It’s important to ensure you always receive your pre-op forms and our important communications. The best way to guarantee this is by adding our email address to your “Safe Senders” or “Allowed Senders” list in your email program.
Why should I add you to my safe senders list?
Sometimes email programs mistakenly flag messages containing medical or drug-related terms as spam. By adding us to your safe senders list, you tell your email service that our messages are trusted. This ensures that your pre-op forms and important questionnaires always arrive safely in your inbox.
How do I add you to my safe senders list?
The steps are simple and take only a minute:
1. Open a recent email from us
2. First, right-click (or tap and hold) our email address in the “From” field, and click Add to Contacts
3. Next, choose Add to Safe Senders or the closest option (the exact wording may differ depending on your email provider):
Gmail:
- In your web browser, go to gmail.com and locate one of our recent emails in your inbox. Add us to your contacts
- Click the three vertical dots near the smiley face icon
- Select Filter messages like this > From: anaestheticgroup.com.au > Create filter
- Check Never send it to Spam (and if you’d like it in your Primary folder, tick Always mark it as important too)
- Click Create filter
- If our email is already in your Spam folder, open it, choose Unblock sender, and Report as not spam in the options
Hotmail / Outlook.com:
- In your web browser, go to outlook.live.com and sign in to your Hotmail account
- Locate one of our recent emails in your inbox. Add us to your contacts
- Click the three horizontal dots near the forward icon
- Select Advanced actions > Create rule > Select Inbox > OK, then a box will pop up, click View Rules (or you can get here via the Settings (gear) icon
- Go to Mail > Junk email > Under Safe senders and domains, click Add safe sender
- Enter anaestheticgroup.com.au and click OK the Save
- If you find one of our emails in your junk folder, right-click the email and choose It’s not junk
Apple Mail:
- Go to Mail > Preferences > Rules, then click Add Rule
- In the From field, enter anaestheticgroup.com.au
- Set the action to Move Message to Inbox and Save
- Also, add us to your Contacts or categorise us as “Primary”
What if I’m not sure how to do this for my email provider?
No worries – simply reply to one of our emails and tell us your email program and device. We’ll send you custom instructions for your setup.
Is there anything else I need to do?
Once you’ve added us to your safe senders list, you’re all set! You’ll receive your pre-op forms and important updates without interruption.
If you have any questions or need further assistance, please contact us. We’re always happy to help!