2020 Patient Questionnaire Feedback Review

Oh what a year.. Normally at the start of these yearly review posts, I say ‘what a great year’ and ‘what a perfect time to look back at the year’ but I’m going to skip all that and just say Thank You.

Thank you for being a member, but most importantly, thank you for doing your job in this crazy uncertain year.

One silver lining of 2020 is the shift in the public perception of doctors – you are the frontline and society relies on you. Our survival relies on you. So Thank You for taking on that role, and dealing with that pressure.

You’re all very appreciated – but don’t just take my word for it, below are some of the lovely comments patients left after filling in your forms.

Every time a patient completes one of your preoperative assessment forms, they then have the option to leave feedback. For 2020 we had an amazing 6,557 patients complete the feedback form at the end of the questionnaire! (In 2019 we had 5,513)

The Ratings

• 98.26% = 6,443 people = Loved the site and found it easy
• 0.98% = 64 people = Thought the site was just OK or identified things we could improve
• 0.76% = 50 people = Didn’t like the site

The Trends

• Of the 6,557 patients that left a rating, 1,172 took time to leave a detailed comment
• 552 people left the comment that they had no suggestions for improvement
• 177 people responded the form was ‘easy‘ and 60 responded ‘very easy‘
• 75 people responded ‘All good‘

The Comments

It’s always insightful (and heartwarming) to read comments, and we thought you might like to see these too. Here are some examples of feedback we received in 2020. (All comments are based on the question “Do you have any feedback or suggestions on how we can make the site better?“)

• Awesome. I was dreading leaving my home to a preanaesthetic clinic so I’m glad I can do it this way in this crazy time. Thank you
• This is a really great idea and giving a face to the doctor is really comforting.
• Well written form, this is rare and appreciated.
• Very good idea to fill out an online form prior to surgery!!! It helps us to remember things we might forget to mention on surgery day due to anxiety.
• I think this is a great idea and the whole process including payment has been very easy. Thank you. I already feel I am in very capable hands.
• Makes you feel that every effort I’d put in to being aware of your patients needs
• Appreciate the contact as I feel the anaesthetist may have more time to consider the necessary procedure for me.
• Great system, allows information to be completed at a time that suits busy schedules.
• I am the mother of ##### and feel very confident in Dr D’Souza after he has made contact well before the day of surgery and now filling out this form to better inform him as his Anaesthetist. I am thoroughly impressed that an Anaesthetist actually makes contact with their patients before their surgery.
• A very easy system to navigate and there was plenty of space in the boxes for me to put information in. Thank you.
• Pretty easy to navigate thanks.
• I found the the form reasonable to fill in even I am not computer literate
• As I am a 74 year old without the skills of a much younger person I found this form and website very easy to navigate.
• Quick and easy to complete and understand.
• No I think the format is well done.
• No very easy and clear well done
• its very easy and friendly to use
• Pretty simple as is, thank you!
• Seems simple questionnaire
• I don’t have any further suggestions. The form was easy to fill out and it didn’t take me long. Thank you.
• Thank you!
• Really easy thank you
• Site is very user friendly, thank you
• No I could not find any faults
• Nice and quick form, I like it.
• I think every thing is straight forward and easy to follow!!!
• great, easy to use
• BRILLIANT EASY TO USE
• No wouldn’t change anything
• It was very easy and straight forward
• No, straight forward once you have the information required.
• Very easy to use, seamless!
• No…thank you for your service.
• Very clear and not confusing.
• no very easy and quick to fill out
• Easier than most other forms I have had to complete!
• I am not good with it but found all this easy
• No suggestions it was particularly easy for an ol’ fella
• It is an excellent site easy to use.
• The questionnaire makes it easy for me to answer it in a correct manner.
• No suggestions – You covered everything.
• It is much more efficient that having to visit the practice
• Its OK
• Can’t think of anything – it was very easy to follow 🙂
• Thanks easy to complete
• It was excellent.
• yes, very good and easy to use.
• No, all good and straightforward and user friendly.
• Keep up the good work – thank you
• Thank You.
• Very straight forward. No suggestions as no challenges encountered.
• No easy peasy thank you
• No, all good. I think it’s good to provide detail for the doctor.
• Thanks and well done, it is easy to use and quick!
• So much easier to do it this way – thanks
• It was easy and good to take you pack to place if you missed an entry. Very professional. Thankyou
• Well done and thank you. (This is no relation to my son Emerson) I recently had surgery myself and was very disappointed in the fact that i saw the Anaesthetist only 10-15 mins in the pre-op room. I knew nothing about him and that was it. By the sounds of it, you are offering a great service.
• No. It was very easy
• fairly straight forward and easy to navigate and respond.
• no, great idea very comprehensive
• Thank you for contacting me prior to my admission. I am a little nervous, so appreciate the touch base and information you have provided. I look forward to meeting you tomorrow.
• No it is simple to complete- sorry we were late filling it in – go distracted with Cairns holiday!!!
• It’s a great site… far better than handwriting a form.
• It was definitely easier than the hospital eForm!!
• No, everything was straight forward and easy to answer.
• Nice and easy to use, and good to know for communicating ….Thank you…..
• Its great thanks
• It’s good.
• This site is great easy to use and wasn’t hard to navigate myself
• I appreciate the amount of information that was provided up front regarding fees etc. The process and fees at hospitals can often be vague so I found this information very valuable. The online form is also much better than filling out written forms on clipboard in a hospital/doctors reception area. Excellent.
• Excellent idea to gather this information prior to surgery.
• I could understand easily.
• All questions were very clear
• I found it very easy – and especially appreciated the comment box at the end for any additional information.
• It very easy to fill the form
• yeah it was good , all this pre op stuff can be stressful
• No I thought the site was user friendly and the questions were easy to understand. Quite a good site – quick and easy. Thank you.
• Short and very easy to use and follow.
• It is good as is Thank you
• I think it was very user friendly
• This is GOOD
• No – I was really impressed with the website and found it very easy to use. Especially the option to send the link to complete your details at a later stage.
• IT was good.
• I think it is very clear and straight forward.
• The questionnaire was very easy to use.
• Great website and is easy to navigate through
• No. It worked very well and was very clear.
• No it is all very professional and reassuring
• This is a great idea! Must save time on the day.
• I don’t like online submissions but at least it was much easier than the hospital’s form. Being able to leave this one midway and get a link back to it was a plus.
• Very efficient system. Thanks.
• Nice to see my health is considered before the day. THank you
• Relatively straight forward. Not too complex, simple to follow. Gold Star
• It is professional as it is. Well done.
• It is easy to use. Thank you.
• I think it is a good idea to get this information in this way.
• no the site worked well and easy to understand..all good
• None better that this.
• COMPLETE AND CONCISE
• No, simple, efficient process. 🙂
• It is really very good
• No the form seemed to flow nicely.
• Very Easy to operate and save/return mechanism a good idea.
• Everything was fine.It was easy enough to fill out the form.Thank you very much.
• No it is very impressive.
• NO THANK YOU. THE FORM WAS EASY TO NAVIGATE AND TO UNDERSTAND
• Was very easy and straightforward
• No everything was explained clearly
• It was a very easy system to use.
• thank you for providing and caring
• Simple and easy to complete
• Very easy to follow, quick process
• The site is very good, particularly the fact that you can upload your medical documents if you choose to – gives people the chance to share any concerns they might have.
• very easy system to use, doesn’t take too long.
• Great system, thanks so much!
• Easy to use and detailed information.
• Im very impressed with the ease of filling in these forms
• Thanks 🙂
• Form very easy to use.
• Excellent idea to use online forms
• No – information requested is quite comprehensive and simple to enter.
• Great way to get all this information together in a very efficient and user friendly format
• No thank you, it was very easy and concise to use. With thanks
• Everything was excellent thank you
• the site is very easy, I am not computer savvy
• No I think its pretty good- a lot easier to use than the Pindara Pre admission online form!
• It’s a very user friendly site and I can’t think of how you could make the site better.
• Pretty simple, makes sense, no issue with its content. Cheers
• An easy to follow form.
• easy and clear
• I dont often do online forms but found this very straight forward and easy to follow.
• Seemed easy enough.
• Easy process having the electronic versions
• very easy and simple to fill out
• Great idea to do it this way.
• Well designed – easy to work through.
• Very good and happy
• What a supremely amazing idea. Great job!
• It was simple and easy to read and complete.
• The site was smooth and easy to use. I didn’t experience any issues and I was using my phone to access the questionnaire
• very straight forward and user friendly questionnaire.
• Looks excellent.
• No ..Its Very well laid out..
• THIS SITE IS VERY GOOD SIMPLE BUT LOGICAL COMPREHENSIVE BUT EASY TO HANDLE. WONDERFUL!
• No I found it very easy and user friendly to use, seems everything has been covered, even down to making a button in case you have to continue later.
• Fantastic
• it was easy thank you
• Very good and simple layout.
• I found the questionnaire very easy to fill out and not over complicated
• Dr Jayram, this was a very easy and intuitive process to complete. Thanks for that, very much appreciated.
• Very Easy to Navigate Simple Enough
• Its user friendly. 👍
• No it was all quite straightforward. Thank you.
• Cannot wait to have a good sleep
• No it was very easy to follow and the questions were not too difficult.
• It was easy to complete and use. Thankyou
• It is straightforward and concise.
• It was simple and straightforward
• The form was simple to complete. Thank you.
• It was good and simple
• easy form to fill in. Cheers
• The questions were very clear and easy to reply
• It was good how you could save the form and come back to it.
• Perfect, wouldn’t change a thing 🙂
• User friendly.
• YES-I FOUND IT EASY TO COMPLETE THE FORM
• it was straightforward and user friendly
• It was actually a lot quicker and easier to use than a lot I have had to fill out lately.
• Too easy!
• thank you for supporting me.
• Straight forward with questions and easy to navigate online.
• Perfect simple form
• AT 75 YES I CAN STILL FILL IN FORMS
• it was very well designed.
• It was easy thank you
• I thought it was highly appropriate questioning; simple and easy to use; and the length of the questionnaire was just right (not too long or short). It’s good that the form also provided options to ‘add’ further documentation or administrative requirements for the specialist’s consideration – this would be highly appropriate and useful for those future patients with complex conditions which require more detailed explanation, or private issues not typically listed in ‘pre-operation’ questionnaires. Thankyou and hope my feedback has assisted yourselves.
• None. Form was very easy and straight forward to answer.
• no feedback – all very straight forward and very happy that you asked all of these questions before my surgery. definitely helps with providing peace of mind! thank you
• user friendly experience
• not really. Don’t like doing forms, but into any life a few forms must fall and this was easier than most

and one of our favourites..

• I’m quite sure that after a squillion years of training, Anaesthetist deserves a capital A!

.. Yes, that’s so right! We’ve now begun going through the site updating it to Anaesthetist 🙂

Your thoughts?

What do you think? As ever, if you have any ideas on how we can make the site work better for you and your patients, we’d love to hear them. Perhaps there’s something we can change on the form or something we could do that would make your life easier for preoperative assessment?

If there’s anything you think we’re missing, are doing well, or could do better, please do drop us a line. We’d really love to hear from you! Just let me know – How can we help?