2016 Patient Questionnaire Feedback Review

As 2017 appears over the horizon, it’s an ideal time to take stock of all that has happened in the last 12 months. As a team, we’ve made some remarkable progress. And this has all been thanks to invaluable feedback from our members and their patients.

We’re constantly looking for ways to polish our service, to add new features and to assist our members. This is why patients are prompted to leave feedback whenever they complete one of your forms.

Whenever a patient submits a form or questionnaire, we ask them if the site could be improved in any way. Ultimately, we know that this improves their perception of your service. Their site experience means a great deal to us. And we know it matters to you, too.

We’d like to share some of their feedback with you before the year is out, and to show you what your patients have been saying.

So far for 2016 we have had 3,188 patients complete the feedback form at the end of the Pre-Op Questionnaire:

• 97.6% = 3,110 people = Loved the site and found it easy
• 1.2% = 39 people = Thought the site was just OK or identified things we should approve
• 1.2% = 39 people = Didn’t like the site

Patient questionnaire feedback comments:

• No, its simple and easy to use.
• It only took me a few minutes to complete. Very straightforward, no hassles at all
• Great Idea. So easy to use.
• Great idea! Keep using this.
• Great way to do this very quick and easy
• Good website
• It was straight forward in following, thank you
• The website is great. It uses plain language that is easy to understand. It is well laid out. The form has explanations when I wasn’t sure what to say. It was quick. It was secure.
• Very convenient to be able to fill in the details online.
• It is reassuring to know you have my necessary history prior to administering my anaesthetic.
• No suggestions, questionnaire easy to use. Thank you.
• I think the site was extremely easy to use and asked appropriate questions.
• Great form – easy to use.
• Site is clear to understand and user friendly
• easy to use, simple to navigate.
• Easy to fill in
• No suggestions – it’s perfectly fine
• Easy to use and questions were easy to understand and answer.
• effective and simple
• Fantastic site and easy to fill in information and upload forms.
• It was easy to answer
• GREAT SURVEY!
• it was one of the easiest and most straight forward forms I have ever had to fill in.
• All the questionnaires are very easy to understand and simple to follow.
• The questionnaire is very straightforward and very easy to follow. I would not alter it or make it more in depth as it may confuse people.
• Pretty Straight forward. IMO couldn’t get much better.
• No, great site and really quick/easy to navigate
• site worked really well, easy to use and quick
• This questionnaire appeared to cover all the questions I would have wanted to ask before my anaesthetic – thank you
• No – Pretty straight forward and easy to use.
• This is a great system. No pressure to hurry
• Great portal. Easy to use on mobile phone.
• It’s simple and easy ! Nothing I could suggest
• All straight forward and easy to complete. Glad that this service is in place to save time later/allow time to find answers to any question that you may be unsure of. Thanks
• I think being able to submit this information prior to being admitted to hospital is excellent.
• All good – pretty straight forward
• Supplying information to your anaesthetist a few days prior to the morning of procedure is reassuring to the patient. It gives the patient the perception that everything is not left to the last minute and that the anaesthetist has time to properly review the patients medical history.
• good platform
• Good site. Very easy to use
• Works as intended, no issues.
• Great site & easy to follow
• Thank you, I found this site easy enough to follow.
• I prefer to fill out the questions prior to the procedure…I find this website very helpful ..Thankyou
• Much easier than managing paper forms and better for the planet 🙂
• Easy and quick
• No – great idea – nicely done 🙂
• It was great – very easy – thankyou
• This is the first occasion on which I have had the opportunity to submit a summary of my health & other issues prior to surgery and I appreciate the benefit of attending to this well ahead of surgery time in a relaxed manner. Many thanks.
• No I really appreciate the ease of being able to complete required information!
• easy to follow
• Seems comprehensive – no suggestions
• It is a good idea to provide this type of form, speeds up your service and prepares you for surgery
• Very easy thanks and I am a computer Phillistine at best
• I found this to be a terrific way to lodge all medical information prior to a procedure!
• Very easy and straight forward simple questions to answer
• Interface was easy to use and pleasant to go through. Questions were comprehensive.
• Having had few experiences of being in hospital, providing information prior to the procedure is very reassuring .
• Seems to have worked better than the census. I appreciate having the opportunity to message the anaesthetist prior to my procedure.
• Excellent and easy questionnaire to complete prior to surgery
• It is a convenient way to share information. The site worked well… thanks.
• Easy to use. Thank you.
• I was very impressed when I received the text to complete online. Very convenient and hassle free. Thanks
• Covered all aspects well.
• No suggestions – it was very easy. Thanks!
• .. for people like me who live quite a way away from Brisbane, it works well for.
• Thank you, this was a straightforward process.
• Brilliant and very easy to use.
• A comprehensive questionnaire, but not onerous!! Thanks
• No, it was easier than filling in mountains of papers.
• It was fine. Many thanks
• The information was really informative, thank you so much.
• Excellent form – very impressive
• Lovely that you ask i can still get a call even though the doctor doesn’t need to ask questions. Felt like i was still human in all the automation
• Thank you .This is much easier than health scope website
• it was good
• Good and useful website.
• I’m happy to know you have comprehensive knowledge of my medical circumstances. Thank you.
• This was great and simple thanks
• Very easy to use, like the information and responsive design to use on mobile or computer. I am a financial adviser and business consultant that specialises in advising physicians, surgeons and other medical professionals and this is the best system I have seen or setup. Well done! Would love to chat to you about your setup!
• I think that the site works well and is easy to navigate.
• It was simple enough. No changes recommended to site.
• First time user of this form and found it easy to use and straight forward
• Very smart way to communicate and send info. Thanks!
• No – first time user – clicked link and worked through questions.

 

Anaesthetist Feedback

Of course, we’re always keen to receive feedback from our members, too. The quality of our service is measured only by how much it helps you. If there’s anything you think we could create, improve, or simplify, please let us know!